COVID-19 Ticket Refund FAQ’s

Please note, all refunds will have been processed by Mon 8th June – please allow up to 15 days for the amount to appear in your account.

I haven’t received my refund yet – what should I do?

It can sometimes take a while for a refund to appear back onto your card, as once it’s processed on our side there can be a few days in between before it’s claimed by your bank. Please allow up to 15 days after the refund has been processed to appear.

If you still don’t see the amount on your statement, please double check which card you used – we’ll always refund the original card you booked with.

If your payment card has expired or your account has been closed please see below for more information.

My card has expired or I have a new bank account – How do I get my refund?

Unfortunately, we can’t issue a refund to any new cards or accounts you might have. We can only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems.

Most of the time, if you’ve had a replacement card for the same account the refund will go into your account automatically and you won’t need to do anything.

If your account is closed or you’ve had a replacement card and the refund still isn’t appearing in your account after 15 days, please contact your card issuer. They’ll be holding the funds for you and will be able to arrange for them to release the funds or for a transfer to your new account. Unfortunately, we can’t reclaim the money and issue the refund to a new card for you.