Access information

The Boulevard aims to be accessible and enjoyable for all our customers. As well as a modern fully-accessible building, we also provide a range of assisted performances throughout the year.

Access rate and membership

Members of our Access Membership scheme can purchase up to two tickets for any performance (excluding late-night and Sunday performances) at the rate of £18 per ticket.

To book tickets at our access rate, we invite customers to join our Access Membership scheme. It is completely free to join and provides customers with regular updates regarding forthcoming productions and assisted performances. To become an Access Member please email or call 020 3968 6849 to register interest. Should you wish, details regarding seating preferences can be stored to make future booking easier.

If you are an Access Member and you book a Roulette Ticket, you should contact the box office to ensure suitable seats can be reserved for your visit.

If we can do anything to assist with a visit, you are invited to email us or call 020 3968 6849.

Mobility impaired and wheelchairs

The theatre has a ground floor entrance and automatic entrance door. We have level access to a lift which serves all levels (including to the auditorium and restaurant). The lift is fitted with low level controls, audio announcements, relief controls and Braille lettering.

There are flat-level access seats available in the Stalls and the Balcony. Wheelchair spaces are available in the Stalls. You are invited to contact us for more details and if you need to book a wheelchair space. Wheelchair spaces are available to book online by Access Members.

The theatre has unlocked accessible toilets on all levels.

If you would like to bring an assistance animal to the theatre, you are invited to contact us in advance so that appropriate arrangements can be made.

If we can do anything to assist with a visit, you are invited to email us or call 020 3968 6849.

Visually impaired

Guide Dogs may be brought to the venue and, during the performance, we can dog-sit for you. If you would like your guide dog to be looked after during a performance, you are invited to contact us in advance so that appropriate arrangements can be made.

Audio described performances (including touch tours) are available for theatre productions running for longer than two weeks. These performances offer live commentary via personalised headphones for blind or partially-sighted patrons. As our seating plans can vary from show-to-show, we recommend that customers contact us to find the most suitable seats for using headsets. You will also be invited for a pre-show touch tour of the set (accessing the stage before the performance, exploring the space and handling selected costumes, props and furniture) and can be sent audio show notes via email in the week prior to the performance.

If we can do anything to assist with a visit, you are invited to email us or call 020 3968 6849.

Hearing impaired

There is an infra-red Sennheiser hearing system in the auditorium. Headsets and hearing loops for use with or without a hearing aid can be collected from the box office. Box office staff will request a deposit of £10 that will be returned to you when the headset is returned.

Hearing Dogs may be brought to the venue and, during the performance, we can dog-sit for you. If you would like your hearing dog to be looked after during a performance, you are invited to contact us in advance so that appropriate arrangements can be made.

Captioned performances are available for theatre productions running for longer than two weeks. These performances offer captions in English displayed on a unit near the stage. As our seating plans can vary from show-to-show, we recommend that you contact us to find the most suitable seats for accessing captions.

If we can do anything to assist with a visit, you are invited to email us or call 020 3968 6849.

Emotive content

We do not want to spoil our audiences’ experiences and therefore avoid giving too much away when promoting productions. It’s often the unexpected, shared moments and plot twists that capture the audience and create the debate and conversation beyond the performance.

However, we’re also conscious that these moments can be particularly distressing for some individuals. If there are certain themes that you know would cause you extreme distress that could cause you discomfort, then you are invited to contact us to find out more about a performance before booking.

Allergies

If there you have any allergies that could cause you discomfort, then you are invited to contact us to find out more about a performance before booking.