COVID-19 Ticket Refund FAQ’s
Please note, all refunds will have been processed by Mon 8th June – please allow up to 15 days for the amount to appear in your account.
I haven’t received my refund yet – what should I do?
It can sometimes take a while for a refund to appear back onto your card, as once it’s processed on our side there can be a few days in between before it’s claimed by your bank. Please allow up to 15 days after the refund has been processed to appear.
If you still don’t see the amount on your statement, please double check which card you used – we’ll always refund the original card you booked with.
If your payment card has expired or your account has been closed please see below for more information.
My card has expired or I have a new bank account – How do I get my refund?
Unfortunately, we can’t issue a refund to any new cards or accounts you might have. We can only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems.
Most of the time, if you’ve had a replacement card for the same account the refund will go into your account automatically and you won’t need to do anything.
If your account is closed or you’ve had a replacement card and the refund still isn’t appearing in your account after 15 days, please contact your card issuer. They’ll be holding the funds for you and will be able to arrange for them to release the funds or for a transfer to your new account. Unfortunately, we can’t reclaim the money and issue the refund to a new card for you.
Tickets can be booked online through our website and at our box office in Walker’s Court.
We’re afraid that we’re unable to offer telephone booking although, if you are a member of our Access Membership scheme or wish to become a member (membership is free), you can find out how to contact us here.
We are a cashless venue and are therefore only able to accept debit and credit card payments for tickets at our box office.
Contacting box office
If you’re experiencing any difficulties or have a question about your booking, please do email us. We’ll always endeavour to respond to emails within one working day. Unfortunately we’re not able to answer ticket enquiries over the telephone.
All our ticket prices are subject to change and we recommend that customers book early to secure the best seats at the best prices.
For tickets purchased through our box office, we do not charge any booking or collection fees on top of the advertised ticket prices.
Delivery and collection
To keep our prices low and to help the environment, we don’t send tickets by post. Instead, you can choose when booking tickets to collect from the Box Office on the day of the performance, or have e-tickets sent to your email address (free-of-charge). These can be shown to the usher on your mobile / portable electronic device, to save on printing.
For every performance at the Boulevard, there will be a minimum of ten Roulette Tickets available for purchase. These cost £12 and, while you will be guaranteed a seat, the seat could be in any location and could have a restricted view. If you have purchased more than one Roulette Ticket, we cannot guarantee that you will be seated in adjacent seats. Roulette Tickets are available for collection from the box office 45 minutes before the performance begins.
Concessionary rates are available for selected performances for those under the under the age of 25, students, unwaged, members of Equity and residents of Soho. Soho residents are only able to purchase tickets at the concessionary rate in person at our box office.
If you purchase nine full-price tickets, you will receive the tenth ticket free-of-charge.
Access Members can purchase up to two tickets for any performance (excluding late-night and Sunday performances) at the rate of £18 per ticket. More details about the Access Membership can be found here.
We may sell tickets for standing positions for selected performances. Depending on the location of the standing position, there is not always an opportunity to lean, so we advise that you should only purchase a standing ticket if you are able to stand unaided for the duration of the performance. Standing tickets are unreserved and you will be directed to an available standing position by an usher on arrival.
Latecomers and re-admittance
If you arrive late to a performance, you will be asked to wait until a suitable break in the performance before being admitted. If you leave the auditorium during a performance, you may not be able to re-enter until a suitable break in the performance. Our front-of-house will always do their best to ensure you miss as little of the performance as possible but, for the sake of other audience members and performers, late admission or re-admission may be significantly delayed or not be possible at all.
Generally, our age guidance is 14+ for performances at the Boulevard, with late-night performances having an age guidance of 16+.
If there is specific age guidance for a particular show, this information will be included on our website or be available from our box office team.
The Boulevard is an intimate space and most seats in the auditorium offer a clear view of the stage. In some configurations, there are seats with restricted views – details of these are displayed on the online seating map or will be advised to you by the box office team before you make a booking.
You can use theatre tokens to purchase tickets in person at the box office. You can also buy theatre tokens at the box office.
Terms and conditions
More details about booking and exchanging tickets can be found in our ticketing terms and conditions.